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Frequently Asked Questions (FAQ's)
Answers to common questions related to DigECA
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General
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General
What is DigECA?
What are the product offerings of DigECA?
Register/Login
How do I Sign-Up in DigECA?
Can I purchase products without Sign-In/Sign-Up?
What to do if I forget my password?
Can I register using an International Number?
Is GST mandatory for Sign-Up?
What to do if I don’t get my OTP to Sign-In/Sign-Up?
Can I Sign-Up using multiple mobile numbers/E-Mail IDs?
My Account
How do I change my Mobile No./E-Mail ID?
Can I add multiple addresses as my shipping location?
How do I log out of my account?
Why do I need to enter the segment and application details?
How do I log out of my account?
Enquiry
How to log an Enquiry?
How do I log an Enquiry?
How long will it take to get a quotation?
Can I get advice on what type of steel to use for the product I'm manufacturing?
The product I am looking for is not available in the catalog. How can I raise an enquiry for it?
Can I get a sample of the product?
Where can I get the product specification details?
I am not satisfied with the price quotation. Can I request a revised quotation?
Can I make any special requests during order placement?
Order
How can I raise a purchase order?
How can I raise a purchase order?
Can I modify/cancel an existing purchase order?
How do I know that my order is confirmed?
How do I track my order?
Can I request to expedite my order before the expected delivery date?
Can I get my order delivered at an alternate location?
Delivery
Order is showing delivered but I have not received the order. What can I do?
My Order is showing delivered, but I have not received the order. What can I do?
What are the documents shared at the time of dispatch? Will they also be shared over email?
What are the different modes of delivery?
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Payment & Finance
What are the different modes of payment available?
What are the different modes of payment available?
What should I do if my payment fails?
When should I make the payment?
Can I make payment using a Credit/Debit card?
Can I discuss/modify the payment terms after order placement?
Is Tata Steel providing the Channel Finance facility?
The advance amount got debited but I did not receive an order confirmation. What should I do?
What are the financing options available?
Can I avail Cash On Delivery facility?
How can I avail my wallet balance during order placement?
Return & Refund
How to return my order?
How do I return my order?
How do I get my order replaced?
Where can I see the amount refunded by the distributor in the portal?
How do I raise a refund request?
Will the refund amount reflect in my Ledger Balance?
Complaint & Support
What is the complaint logging window after order receipt?
What is the complaint logging window after order receipt?
I purchased Tata Steel material offline from an authorized distributor. Can I log a complaint for the same?
I have a question that is not listed above. How can I connect?
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Add on Services
How can I raise a technical consultation request?
How can I raise a technical consultation request?
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