Frequently Asked Questions (FAQ's) | DigECA by Tata Steel Platform

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Answers to common questions related to DigECA

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General

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My Account

Enquiry

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Complaint & Support

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General

What is DigECA?

What are the product offerings of DigECA?

How do I Sign-Up in DigECA?

Can I purchase products without Sign-In/Sign-Up?

What to do if I forget my password?

Can I register using an International Number?

Is GST mandatory for Sign-Up?

What to do if I don’t get my OTP to Sign-In/Sign-Up?

Can I Sign-Up using multiple mobile numbers/E-Mail IDs?

My Account

How do I change my Mobile No./E-Mail ID?

Can I add multiple addresses as my shipping location?

How do I log out of my account?

Why do I need to enter the segment and application details?

How do I log out of my account?

Enquiry

How to log an Enquiry?

How do I log an Enquiry?

How long will it take to get a quotation?

Can I get advice on what type of steel to use for the product I'm manufacturing?

The product I am looking for is not available in the catalog. How can I raise an enquiry for it?

Can I get a sample of the product?

Where can I get the product specification details?

I am not satisfied with the price quotation. Can I request a revised quotation?

Can I make any special requests during order placement?

Order

How can I raise a purchase order?

Can I modify/cancel an existing purchase order?

How do I know that my order is confirmed?

How do I track my order?

Can I request to expedite my order before the expected delivery date?

Can I get my order delivered at an alternate location?

Delivery

Order is showing delivered but I have not received the order. What can I do?

My Order is showing delivered, but I have not received the order. What can I do?

What are the documents shared at the time of dispatch? Will they also be shared over email?

What are the different modes of delivery?

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Payment & Finance

What are the different modes of payment available?

What should I do if my payment fails?

When should I make the payment?

Can I make payment using a Credit/Debit card?

Can I discuss/modify the payment terms after order placement?

Is Tata Steel providing the Channel Finance facility?

The advance amount got debited but I did not receive an order confirmation. What should I do?

What are the financing options available?

Can I avail Cash On Delivery facility?

How can I avail my wallet balance during order placement?

Return & Refund

How to return my order?

How do I return my order?

How do I get my order replaced?

Where can I see the amount refunded by the distributor in the portal?

How do I raise a refund request?

Will the refund amount reflect in my Ledger Balance?

Complaint & Support

What is the complaint logging window after order receipt?

I purchased Tata Steel material offline from an authorized distributor. Can I log a complaint for the same?

I have a question that is not listed above. How can I connect?

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Add on Services

How can I raise a technical consultation request?

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